Smarter Systems for Leaner Teams: The Modern Approach to Claims Operations


November 12th | 10 AM CST | 4 PM GMT

As the insurance workforce evolves, many carriers face an uncomfortable truth: their most experienced claims professionals—the ones who know how to navigate a complex injury file, build new claims workflows, or pick up on the nuances of fraud, are leaving faster than they can be replaced.

The result isn’t just staffing pressure; it’s a widening knowledge gap that impacts accuracy, cycle times, and customer satisfaction. Institutional memory fades, documentation gets inconsistent, and newer adjusters are left to make judgment calls without the benefit of decades of pattern recognition. At the same time, the expectations of policyholders and business partners are climbing. They expect fast, transparent, digital service, even as teams get smaller and workloads grow.

In this discussion, Origami Risk’s Dustin Barrington and Mindi Zissman, President of Zissman Media and Risk & Industry Specialist, explore how modern claims platform innovations are helping insurers navigate this fractured landscape, guide less tenured staff, and keep claims operations moving efficiently. We’ll focus on tools and strategies insurers are using to reduce friction, improve consistency, and deliver better outcomes.


  • Understand the impact of workforce turnover on claims accuracy, cycle times, and customer satisfaction within insurance organizations.
  • Explore how modern claims platforms can guide newer adjusters, reduce friction, and improve operational consistency.
  • Learn strategies for leveraging technology to maintain service quality and meet rising policyholder expectations despite staffing constraints.

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